Refund and Returns Policy

We want you to be happy with your purchases, but if you need to return something, here’s what you need to know:

 

1. Restocking Fees:
When you decide to return an item, it’s important to understand the restocking fee. This fee is necessary to cover the costs associated with preparing the returned item for resale. For our business customers, the restocking fee is set at 20% of the item’s original cost. For residential customers, it’s slightly higher at 30%. We believe in transparency, so this fee is deducted from your refund.

 

2. Returns for Everyone:
We value your satisfaction, and that’s why we offer a return window of 30 days from the date of purchase for most items. To ensure a successful return, please ensure that the item is in its original condition, unused, and still in the packaging it came in. While we’re happy to accept returns for most products, it’s important to note that consumable goods, such as food or other perishable items, cannot be returned for safety and hygiene reasons.

 

3. Getting Your Refund:
Once we receive the returned item and carefully inspect it, your refund process will begin. The refund will be issued to the original payment method you used for the purchase. It’s important to be aware that any shipping charges you may have paid when you checked out won’t be part of the refunded amount. Additionally, if a restocking fee is applicable, it will be subtracted from the refund amount.

 

4. Return Shipping:
Taking responsibility for return shipping is an essential part of the return process. You’ll need to arrange and cover the cost of shipping the item back to us. If you’re returning an item from an international location, please be mindful of any extra charges that might apply, such as customs duties and taxes. These additional fees for international returns are your responsibility.

 

We hope these detailed explanations provide you with a comprehensive understanding of our return and restocking policy. Your convenience and satisfaction are our priorities, and we’re here to help with any inquiries you may have.

Need help?

Contact us at sales@stocksupplies.co.uk or 07341 894067 for any questions.

Return Address:

Unit 5A, Queniborough Industrial Estate,
1487 Melton Rd, Leicester LE7 3FP United Kingdom

Refund Fee